Contact us
Our head office is located in Alice Springs, Northern Territory. We also offer services in Darwin.
Phone: 1300 577 313
Email: admin@linkup.net.au
Alice Springs CBD office:
2B/70 Todd St
Alice Springs NT 0870
Postal Address:
PO Box 8879
Alice Springs NT 0871
Darwin office:
1/117 Mitchell Street
Larrakeyah NT 0820
Operating Hours:
Alice Springs
Monday:
08:30 - 05:00pm
Tuesday:
08:30 - 05:00pm
Wednesday:
08:30 - 05:00pm
Thursday:
08:30 - 05:00pm
Friday:
08:30 - 05:00pm
Operating Hours:
Darwin:
Monday:
08:30 - 05:00pm
Tuesday:
08:30 - 05:00pm
Wednesday:
08:30 - 05:00pm
Thursday:
08:30 - 05:00pm
Friday:
08:30 - 05:00pm
Alternatively, fill-in your details below and a member of our team will be in touch:
Contact Us
Get in Touch!
Here’s how we deliver services to you:
01
Contact LinkUp Australia and make an appointment. You can contact us by phone, email, or by dropping into the office. Appropriate translating and interpreting services are provided as required for clients at the point of entry.
02
We can meet with you wherever you are most comfortable – this could be at the LinkUp Australia office, somewhere mutual such as a café, or we can come to your home.
03
You can have someone attend the appointment with you, such as family, extended kin networks, friends, or other people important to you. At your first appointment with LinkUp Australia, we will:
- Explain our framework and model of operation – one of consultation, collaborative partnerships, and the design of a person-centred action plan based on your individual needs.
- Explain client rights, privacy and confidentiality practices, and feedback and complaints processes.
- Discuss the service options available to you at LinkUp Australia.
- Develop a Service Agreement detailing the schedule of supports you have requested, how these supports will be delivered, and the cost of these supports. Ensure all required documentation, such as the Client Consent Form, has been explained and is understood by you, and is signed by all required parties.
04
LinkUp Australia will review the support we can provide to you according to the timeframe stated in your Service Agreement. However, you may request a review of supports provided by LinkUp Australia at any time.
05
LinkUp Australia ensures all clients are provided with a service that is culturally appropriate and will refer clients on to other agencies when additional or specific supports are required, e.g. legal aid.
Share your feedback with us.
LinkUp Australia is committed to meeting the needs of yourself and the wider community. We welcome any feedback or suggestions from yourself or your support network.
Feedback
Feedback suggestions can be submitted anonymously and informally. However, if you would like an acknowledgement and response to your feedback/suggestion, please provide your name and preferred contact details. Contact us to request a feedback form.
Complaints
We appreciate any suggestions, complaints and comments. To do so, you can speak to your advocate to complete this form. All information is strictly confidential. We encourage you to make your complaint in writing. Please allow approximately one week for a response.
